FAQ

 

WHERE DO I SHIP:

We only ship within Canada.
We ship all packages once a week (Wednesdays) with Canada Post.
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We do not offer delivery at this time. 

CAN I RETURN OR EXCHANGE MY ORDER:

If your purchase does not meet your expectations we accept returns on all full-price* orders within 10 days from the day your order is delivered. In order to receive a refund, the item(s) must be unwashed and unworn in the same condition in which it was shipped (minus some gentle wear from trying on).

We cannot be responsible for damage resulting from washing, wear, or misuse.

For assistance please send an email to shop.topknottt@gmail.com. Please note ‘return request’ in the subject line and provide your order number in the e-mail.  We will review your request and provide you with a response.

Shipping charges for returns and exchanges are the responsibility of the shipper; they are refundable only if there is a defect in the merchandise.

 

*Sale items and orders placed during promotion events are final and ineligible for refund except in the case of defect.

 

  • Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Tracking, Please note that our shipping does not include tracking.

HOW TO CARE FOR YOUR HAIR SCRUNCHIE:

Treating it like a delicate item, spot treating & hand washing in cold water, hang to dry

SHOP LOCAL:

Taylor & Mae Eco Collective - 265 Baker Street Nelson BC

Cut'n Loose Hair Design- 623 Columbia Ave Castlegar BC

Moonrise Boutique - 1245 3rd Street Castlegar BC

YOU VS YOU STUDIO - 1502 Columbia Ave, Castlegar BC

 

DO YOUR RETAIL LOCATIONS CARRY ALL PRODUCTS:

No. The above retail locations only carry Classic Hair Scrunchies.

Except Moonrise Boutique & YOU VS YOU STUDIO, they carry Classic Hair Scrunchies & Hair Claws.

WHERE CAN I FIND HAIR CLAWS:

Due to high shipping costs, we have decided to not sell our Hair Claws online. You can find them at two locations in Castlegar BC

-Moonrise Boutique & YOU VS YOU STUDIO

 

 FIND YOUR SIZE:

Not really sure which product would work best in your hair?

Classic Scrunchie: The original size scrunchie, ideal for thick and thin hair, recommended for messy buns, TopKnottts, low bun, ponytail and a wrist accessory

Petite Scrunchie: Designed for a discrete look, recommended for messy buns, TopKnottts, low bun, ponytails and a wrist accessory

Hair Clips- (E-V-E-R-Y-O-N-E) These cuties have little teeth to grip to your hair. May I suggest a little backcombing and hair spray and they won't move at all

Hair Claw - (E-V-E-R-Y-O-N-E) An effortless, evolved and easy to use hair accessory that we all need in our collection.

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Didn't find what you were looking for today? Feel free to contact me.

shop.topknottt@gmail.com